A BRIEF INTRODUCTION

I'm a natural coach and cheerleader. I've always been passionate about helping others and creating safe and inclusive spaces. In every role, my leaders knew this and tapped me to train, mentor, and build the confidence of new hires or employees who needed extra support. At the end of a two-year project that involved training call center agents on the latest software, I decided to leverage my strengths and transition into a role in people development.

I love making complex concepts, systems, and processes easy to follow. I start with straightforward questions: 

What are we trying to address? 

How do we know there's a gap? 

What is the desired behavior or outcome? 

How do we know/measure whether we moved the needle?  

Making the product fit the need is essential; not everything translates into eLearning. Sometimes, the solution must evolve, so curiosity throughout the analysis is critical.

I pursue progress over perfection. As I learn new information, I incorporate it into my work. I seek feedback and lean into continuous improvement. This often appears as project updates during reviews or applications in future work. I've recently started my accessibility journey and am adding elements to projects. I've also embraced AI voiceover to improve efficiency and minimize rework.